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One brief. A usable training kit.

Explore an illustrative 60-minute programme for first-time managers. The brief, guide, slides and workbook use the same learning outcome.

Fictional example for demonstration. No customer or private workspace content is used.

01 / The brief

Better 1:1 Conversations

60-minute workshop

Audience
First-time people managers
Performance gap
Weekly 1:1s have become status updates. Managers leave without understanding what is blocking progress or agreeing a next step.
Learning outcome
Run a 20-minute 1:1 that surfaces a real obstacle, gives the colleague space to think, and ends with a specific action and follow-up.
02 / Facilitate

A guide a trainer can run

Every segment gives the facilitator a move to make, rather than another paragraph to read aloud.

Facilitator guideBetter 1:1 Conversations
TimeSegmentFacilitator action
0–5 minOpenAsk participants to recall a 1:1 that helped them make progress. Capture what the manager did.
5–15 minModelDemonstrate a short conversation: open, explore, agree, close. Pause after each step to name the move.
15–25 minScenarioRead the Asha scenario. In pairs, identify the question that would uncover the real obstacle.
25–50 minPracticeRun two 10-minute role-play rounds with 2-minute observer feedback after each round.
50–60 minTransferEach manager chooses one question to use in their next 1:1 and books the follow-up.
Scenario for practice

Asha says a priority is on track, but two deadlines have slipped. In the last two 1:1s she gave short updates and said everything was fine. Today you have 20 minutes together.

03 / Present

Trainer slides with notes

Concise learner-facing slides leave the facilitation detail in the trainer notes.

01 / TRAINER DECK

A 1:1 is for progress, not reporting

  • Start with what matters to the colleague
  • Explore the obstacle before giving advice
  • End with an action, owner and check-in
Trainer note

Ask: When does a status update become a useful conversation? Invite two examples before revealing the three moves.

02 / TRAINER DECK

The conversation in four moves

  • Open: What would make this useful?
  • Explore: What is getting in the way?
  • Agree: What will you try next?
  • Close: When shall we check back?
Trainer note

Model the moves in a three-minute conversation. Pause after each question and ask participants what it made possible.

03 / TRAINER DECK

Practice: Asha's slipping deadline

  • 10 minutes: manager and colleague role-play
  • 2 minutes: observer feedback
  • Switch roles and repeat
Trainer note

Read the scenario aloud. Tell observers to look for one open question and one clear follow-up. Debrief: What did the manager learn that a status check would have missed?

04 / Practise

A workbook for transfer

Participants leave with a question to use and a follow-up to make, not just notes from a session.

01

Before you practise

Think of your next 1:1. What is one topic that needs more than a status update?

02

Use the four moves

Write one question for each move: open, explore, agree and close.

03

After the role-play

What helped the colleague think? What will you do differently in your next real conversation?

04

Your next action

Date of next 1:1, question you will ask, action you will agree, and check-in date.

Make one for your own brief

Studio keeps project context together while you review and refine each material.