See the workOne brief. A usable training kit.
Explore an illustrative 60-minute programme for first-time managers. The brief, guide, slides and workbook use the same learning outcome.
Fictional example for demonstration. No customer or private workspace content is used.
01 / The briefBetter 1:1 Conversations
60-minute workshop
- Audience
- First-time people managers
- Performance gap
- Weekly 1:1s have become status updates. Managers leave without understanding what is blocking progress or agreeing a next step.
- Learning outcome
- Run a 20-minute 1:1 that surfaces a real obstacle, gives the colleague space to think, and ends with a specific action and follow-up.
02 / FacilitateA guide a trainer can run
Every segment gives the facilitator a move to make, rather than another paragraph to read aloud.
Facilitator guideBetter 1:1 Conversations
| Time | Segment | Facilitator action |
|---|
| 0–5 min | Open | Ask participants to recall a 1:1 that helped them make progress. Capture what the manager did. |
| 5–15 min | Model | Demonstrate a short conversation: open, explore, agree, close. Pause after each step to name the move. |
| 15–25 min | Scenario | Read the Asha scenario. In pairs, identify the question that would uncover the real obstacle. |
| 25–50 min | Practice | Run two 10-minute role-play rounds with 2-minute observer feedback after each round. |
| 50–60 min | Transfer | Each manager chooses one question to use in their next 1:1 and books the follow-up. |
Scenario for practiceAsha says a priority is on track, but two deadlines have slipped. In the last two 1:1s she gave short updates and said everything was fine. Today you have 20 minutes together.
03 / PresentTrainer slides with notes
Concise learner-facing slides leave the facilitation detail in the trainer notes.
01 / TRAINER DECKA 1:1 is for progress, not reporting
- Start with what matters to the colleague
- Explore the obstacle before giving advice
- End with an action, owner and check-in
Trainer note
Ask: When does a status update become a useful conversation? Invite two examples before revealing the three moves.
02 / TRAINER DECKThe conversation in four moves
- Open: What would make this useful?
- Explore: What is getting in the way?
- Agree: What will you try next?
- Close: When shall we check back?
Trainer note
Model the moves in a three-minute conversation. Pause after each question and ask participants what it made possible.
03 / TRAINER DECKPractice: Asha's slipping deadline
- 10 minutes: manager and colleague role-play
- 2 minutes: observer feedback
- Switch roles and repeat
Trainer note
Read the scenario aloud. Tell observers to look for one open question and one clear follow-up. Debrief: What did the manager learn that a status check would have missed?
04 / PractiseA workbook for transfer
Participants leave with a question to use and a follow-up to make, not just notes from a session.
01Before you practise
Think of your next 1:1. What is one topic that needs more than a status update?
02Use the four moves
Write one question for each move: open, explore, agree and close.
03After the role-play
What helped the colleague think? What will you do differently in your next real conversation?
04Your next action
Date of next 1:1, question you will ask, action you will agree, and check-in date.
Make one for your own brief
Studio keeps project context together while you review and refine each material.